Sleepy Piglet Mattress Guarantee
At Sleepy Piglet, we are committed to providing high-quality mattresses built to last. To give you peace of mind, every mattress comes with a clear guarantee.
Coverage Period
All Sleepy Piglet mattresses (except the Essentials 1000) are covered for 10 years.
The Essentials 1000 mattress is covered for 5 years.
What the Guarantee Covers
The guarantee applies to manufacturing faults that affect the performance of the mattress, including:
Broken or sagging springs
Foam that loses its shape or support
Faulty stitching or structural issues
If your mattress is found to have a fault covered under this guarantee, we will arrange for repair or replacement.
What the Guarantee Does Not Cover
The guarantee does not cover:
General wear and tear
Comfort preferences — however, if your mattress does not meet your comfort expectations, you may use our 100 Night Trial
Accidental damage, stains, or spills
Mattresses used on unsuitable bases or bed frames
Mattress Care Tips
To help your mattress last longer and stay supportive, we recommend the following:
Rotate regularly: Turn your mattress 180 degrees every 3–6 months to spread out wear evenly.
Flip if suitable: Some models are single-sided (no need to flip), while others can be turned over. Please check your mattress care instructions.
Use a mattress protector: This will help prevent stains, spills, and dust build-up.
Supportive base: Always use your mattress on a suitable bed frame or foundation.
Keep it clean and dry: Avoid bending or folding the mattress, and air it out occasionally to keep it fresh.
Looking after your mattress properly ensures comfort and protects your guarantee.
Making a Claim
To make a claim:
1. Contact us at sales@sleepypiglet.co.uk with your order details and a description of the problem.
2. We may request photos or arrange an inspection to verify the issue.
3. In some cases, we may collect the mattress for investigation and repair.
4. If a fault is confirmed, we will either repair or replace the mattress, and we will inform you which option will be taken depending on the issue.
Frequently Asked Questions
Q: Do I need to keep my proof of purchase?
A: Yes, proof of purchase is required for all guarantee claims.
Q: What if I don’t find the mattress comfortable?
A: Comfort is not covered under the guarantee, but you are protected by our 100 Night Trial.
Q: Will you take my old mattress away if you replace mine?
A: Yes — if your mattress is replaced under guarantee, we will collect and remove the old one at the same time.
Q: How long will a claim take?
A: This can vary depending on the issue, but we’ll keep you updated every step of the way.
Q: What if the problem is caused by an unsuitable bed base?
A: Unfortunately, this is not covered under the guarantee. Always use your mattress on a supportive and compatible frame or base.
Summary
Your Sleepy Piglet mattress is designed for long-term use, and our guarantee ensures that any manufacturing faults will be addressed promptly. With the right care and support, you’ll enjoy years of cosy, comfortable sleep.