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100 Night Trial
Mattresses
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Duvets
To arrange a return, exchange or replacement, please email sales@sleepypiglet.co.uk with your order number and details of your request.
| Request | What we offer |
|---|---|
| Changed your mind about an eligible mattress or bed | Notify us within 14 days of delivery. You then have a further 14 days to return it, unless we have agreed to collect it. |
| Mattress return collection | £60, covering the carrier charge. Alternatively, arrange return delivery at your own expense. |
| Bed return collection | £99. Alternatively, arrange return delivery at your own expense. |
| Mattress feels unsuitable after sleeping on it | An exchange under our 100 Night Sleep Trial, with free collection and delivery. Replacement mattress price differences apply as explained below. |
| Faulty, damaged or incorrectly supplied goods | Contact us for an appropriate solution, with no charge for necessary returns or collections. |
For eligible online purchases, you may cancel your order by notifying us within 14 days of receiving your goods. You then have a further 14 days to return them, unless we have agreed to collect them. You do not need to give a reason.
Please keep items unused, unopened and in their original packaging wherever possible. Opening packaging for reasonable inspection does not automatically prevent a return. However, we may reduce your refund to reflect any loss in value caused by handling beyond what would reasonably be permitted in a shop.
Please contact us for return instructions and the correct return address. All items must be securely packaged for transport. If the original packaging is unavailable, suitable protective packaging should be used.
If you change your mind about your mattress, including where you have selected an unsuitable size, please notify us within 14 days of delivery.
You may arrange return delivery at your own expense, or we can collect the mattress for £60, which covers the carrier charge.
If your mattress does not feel suitable after sleeping on it, we offer an exchange with free collection and delivery, subject to our 100 Night Sleep Trial terms.
The trial offers an exchange rather than a refund and applies to mattresses only. Beds and accessories are excluded.
Your statutory cancellation and faulty goods rights remain unaffected.
For standard bed orders, please notify us within 14 days of delivery if you wish to cancel. You then have a further 14 days to return the bed, unless we have agreed to collect it.
Please keep your bed unopened, unassembled and in its original packaging wherever possible. Reasonable inspection does not automatically remove your cancellation rights. Handling beyond reasonable inspection may result in a deduction for any resulting loss in value.
We can arrange collection for £99, or you may arrange return delivery at your own expense. No restocking fee applies to a statutory cancellation.
If you purchased our assembly service and it has been completed, the assembly charge will not be refunded where you expressly requested assembly within the cancellation period and acknowledged beforehand that your right to cancel that service would end once it was fully completed.
Where applicable, the assembly charge will be deducted from your total order refund, in addition to the £99 collection charge if you choose our collection service. All applicable charges and deductions will be itemised clearly.
This does not affect your rights if the bed is faulty or the assembly service was carried out incorrectly.
Some special orders are made specifically to your individual requirements. Examples include beds made to non-standard measurements, headboards made to a specially requested height, and specially commissioned designs outside our standard range.
Where an item is genuinely made to your specifications or clearly personalised, the statutory 14 day change of mind cancellation right does not apply. We will explain this before you place your order and confirm the agreed specifications in writing.
Please check your agreed measurements and design details carefully before confirming your order. If you later wish to change or cancel it, contact us promptly so we can explain whether this is possible.
Your rights if the item is faulty, damaged or does not match the agreed specification remain unaffected.
Unopened accessories remain eligible for the statutory 14 day cancellation right.
For hygiene reasons, duvets, pillows, mattress protectors and mattress toppers supplied in sealed protective packaging are excluded from change of mind returns once opened, where the product genuinely qualifies for the legal health or hygiene exception. Any applicable exclusion will be clearly stated before purchase.
Opening packaging alone does not remove your cancellation rights for products that do not qualify for this exception.
You are responsible for the return delivery cost of eligible change of mind accessory returns.
These restrictions do not affect your rights if an item is faulty, damaged or incorrectly supplied.
Please check your order promptly after delivery. If anything is damaged, incorrect or missing, please email sales@sleepypiglet.co.uk, preferably within 14 days, with your order number, a description of the issue and photographs where available.
We will arrange replacement parts or an appropriate repair, replacement or refund, depending on the circumstances and your legal rights. Necessary returns or collections will be arranged at no cost to you.
Our request to report problems within 14 days does not limit your statutory rights. Faulty goods normally carry a 30 day right to reject them for a refund, with further rights to repair, replacement or other remedies after that period.
For eligible cancellations, we will issue your refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Where we have agreed to collect the goods, the refund deadline is 14 days from your cancellation notification.
Refunds will be made to your original payment method. Any agreed collection charge, applicable assembly charge or lawful deduction for loss in value will be explained clearly.
Where applicable, we will also refund the standard delivery charge paid for the cancelled order. If you selected premium delivery, we only refund the equivalent standard delivery cost.
Nothing in this policy limits your statutory consumer rights. These rights apply to sale items as well as full price purchases.
For cancellations, returns, exchanges or problems with your order, please email sales@sleepypiglet.co.uk.
Our business address is Unit B, Bankfield Mill, Haley Hill, Halifax, West Yorkshire, HX3 6ED. This address is not open to the public. Please contact us for return delivery instructions.
